Discontinued 800 MXI Corp number

An e-mail was sent to MXI Associates announcing that effective 8am PST on December 11th, 2008, MXI Corp is discontinuing it toll-free telephone number, (866) 469-4267. After that time, to contact the MXI Corporate offices please dial (775) 971-9903. Those associates who dial the discontinued toll-free telephone number after 8am PST on December 11th, 2008 will be connected to a voicemail prompting them to dial (775) 971-9903.

We wanted you to understand why this is happening. This decision was based on recommendations from the Field Advisory Board three or four months ago.

During a Field Advisory conference call they discussed the wait time when calling customer service. It turns out that a lot of the calls customer service is getting deal with an explanation of the comp plan and questions on how to build a business. The company wanted to know why people were calling the company instead of their upline and it was indicated that it was because calling the company was free. It was then recommended they do away with the 800-number at that time. The company put off the decision hoping they could find another solution.

Most network marketing companies no longer have 800 numbers for Customer Service because people tend to call more and stay on the phones longer when the call is free. Many times instead of looking for the information on a web site or calling the upline they simply pick up the phone and call the 800-number. That leads to long wait times for people who actually have an issue that only MXI can solve.

Associate shouldn’t be calling the company for an explanation of the compensation plan or for questions about building a business. Customer service is not meant to provide this information. It is not their job it is the job of the upline.

If you have product information questions you should go to http://www.mxicorp.com/support/product.html and to your upline before contacting MXI.

For information about issues other than product you can try http://www.mxicorp.com/support/service.html which is a frequently asked questions page.

If you're wondering when your product will arrive you can find that information in your back office under My Business > Order and Package Tracking.

The hope is that when people no longer can call an 800-number they will first attempt to find the information on the web sites and through their upline the number of people calling the company will be reduced and those that actually need to speak with someone at the company will have to wait a much shorter time.

MXI is also in the process of implementing a chat feature in the back office that will be available for distributors.

We just wanted you to be aware of the reasons behind the decision.

Thank you,